Key Features to Look for in a Passenger Information System

As modern transportation systems evolve, so too do the expectations of passengers. Gone are the days when travelers wanted a simple ride; now, they want an experience, one that’s hassle-free, accessible, and full of timely information.

Implementing cutting-edge passenger information systems is how you can keep pace with consumer demand and continue to enhance the overall travel experience you offer. Here, we’ll cover the key features to look for when choosing a system so you can enjoy a user-friendly, effective solution.

Real-Time Updates

One of the most essential features of a passenger information system is the ability to deliver real-time updates. Commuters depend on accurate, up-to-the-minute information to plan their schedule efficiently. The sooner a traveler knows about issues such as:

• Weather disruptions
• Route changes
• Unexpected delays

The sooner they can adjust their plans accordingly. That level of readily available information can go a long way in improving the rider’s experience.

Multi-Platform Accessibility

Another key feature to look for in your dynamic passenger information system is the ability to integrate both onboard and offboard systems. Onboard systems help passengers stay informed while en route, such as screens that display the next stop or an anticipated arrival time.

Offboard systems are meant for passengers who have not yet boarded their selected mode of transportation and can include things like interactive kiosks or mobile apps. By selecting a system that makes information accessible to passengers across a range of platforms, you help ensure travelers stay informed from start to finish.

Audio and Visual Announcements

A key element of a passenger information system is its ability to cater to all passengers. That makes accessibility a must. Audio announcements are crucial for those with visual impairments, while visual updates can assist those with hearing difficulties. ADA requirements are that audio and visual announcements must occur at the same time.

Look for a system that uses both audio and visual announcements, taking time to evaluate both speaking voices and font size or style. Announcements in any form should be easy to digest, no matter the passenger.

Route Tracking

GPS integration is another critical feature you should evaluate when considering your offboard and onboard passenger information system. With help from GPS and live route tracking, passengers can see locations in real time, helping them make informed decisions on how best to get to their destination.

By incorporating such features, passengers get added peace of mind, which can help alleviate travel anxiety.

Customizable Solutions

Not all vehicle, bus, or train passenger information systems are the same! The best ones offer a high level of customization so they can be tailored to your rail and public transit needs. If you’re looking for a system with advanced capabilities, team up with XenaTech. We’ll take your vision and combine it with our technical expertise to create the tailored solution you’re looking for.

What’s more, our passenger information systems can scale as you do. As your transit network grows, so too can the solution we design for you, easily accommodating expansions and increasing passenger numbers–all without compromising performance or accuracy.

Customize or Create Your Ideal Passenger Information System

Partner with XenaTech to enhance your overall passenger experience while streamlining your operations. Connect with us to learn about our existing customizable solutions or to discuss a vision you’re ready to bring to life.